Frecuently Asked Questions

1.-Reservations and Payments

• How can I make a reservation?
  • Click on the “Book” button and a page will appear where you can choose your dates. Select your check-in and check-out dates on the calendar, and the number of nights will be displayed automatically. Then click SEARCH , and availability will be shown based on the number of guests.
• What payment methods are accepted?
  • After submitting your request, you’ll receive an email with the next steps. A payment of approximately 50% of the total amount is required and can be made via bank transfer or PayPal. As a small family-run business, we do not accept credit card payments.
• Is a deposit required to secure the reservation?
  • Yes, to confirm your booking, a **deposit of approximately 50%** of the total amount is required.
• What is your cancellation policy?
  • In case of cancellation, you are entitled to a refund of the amount paid, minus a cancellation fee based on the following schedule:
    • 5% if cancelled more than 30 days in advance
    • 40% if cancelled 30 to 15 days in advance
    • 60% if cancelled 15 to 7 days in advance
    • 100% if cancelled 7 days or less in advance
       
• Do you offer any discounts for long stays or large groups?
  • Yes, we offer special rates for `biweekly or monthly stays´, which will automatically appear in the SEARCH results if the selected number of nights qualifies.

2.- Accommodation:

• How many bedrooms and bathrooms does the house have?
  • La Casa Grande has two bedrooms — one with a double bed and one with two single beds — both located on the upper floor along with a full bathroom. On the ground floor, there is an additional bathroom with a shower and a washing machine.
  • La Casita del Jardín* has one bedroom with a double bed, a bathroom located at the entrance, and a washing machine on the porch.
• What is the maximum capacity of the rural house?
  • La Casa Grande accommodates up to 4 adults
  • La Casita del Jardín accommodates up to 2 adults (double bed 140×200 cm).
• Do the rooms have private bathrooms?
  • Yes, but not `en suite´.
• Are bed linens and towels included?
  • Yes, and for stays longer than one week, a full set of fresh linens and towels is provided weekly.
• Are extra beds or cots available?
  • Yes, we offer `foldable travel cots´ and extra beds for children upon request.

3.- Services and Amenities:

• Is there a fully equipped kitchen?
  • Casa Grande: Fridge, ceramic hob, oven, various types of coffee makers, kettle, microwave, and essential cooking utensils.
  • Casita del Jardín: Fridge, ceramic hob, various types of coffee makers, kettle, microwave, and essential cooking utensils.
• Is Wi-Fi available?
  • Yes, we offer various internet systems: router with Wi-Fi, Wi-Fi Mesh, and PLC plug systems.
• Does the house have air conditioning or heating?
  • Casa Grande: In the living-dining room (Inverter type).
  • Casita del Jardín: In the kitchen-living area (Inverter type).
• Is cleaning service included or available at an extra cost?
  • No, we do not offer cleaning service.
• Is smoking allowed in the house?
  • Only in the patios.

4.- Activities and Surroundings:

• What activities can be done in the area?
  • We recommend visiting our page ‘EXPLORE THE ISLAND’ where you’ll find:
    • Natural pools, beaches: https://www.casalaganania.es/playas-charcos-piscinas-tenerife/
    • National and rural parks: https://www.casalaganania.es/parques-nacionales-rurales-tenerife/
    • Museums and sites of interest: https://www.casalaganania.es/museos-lugares-historicos-tenerife/
    • Sustainable activities, whale watching and nature experiences: https://www.casalaganania.es/carta-sostenibilidad-tenerife/
• Is there a lake, river, or beach near the rural house?
  • Playa del Socorro in Los Realejos (ideal for surfing)
  • Playa del Rincón, La Orotava
• Are guided tours or excursions organized?
  • We recommend companies that are part of Tenerife’s Sustainability Charter: https://www.casalaganania.es/carta-sostenibilidad-tenerife/

5.- Policies and Rules:

• What are the check-in and check-out times?
  • Check-in: Between 11:00 and 20:00 by prior arrangement. Outside of these hours, an additional fee may apply.
  • Check-out: Before 11:00. A later check-out may be arranged if there are no incoming guests.
• Are pets allowed?
  • Sorry, pets are not allowed.
• Are there any noise or facility use rules?
  • No parties or excessive noise after 10:00 PM.
• What to do in case of emergency?
  • Contact us by phone. For serious emergencies, call 112.
• Is the house accessible for people with reduced mobility?
  • No, unfortunately there are several stairs.

6.- Transport and Access:

• How can I get to the rural house from the airport or nearest station?
  • From TFS: https://goo.gl/maps/vKjc7vBjMEogjtjP9
  • From TFN: https://goo.gl/maps/FrPLNB7pGsVhpsPN8
• Is parking available on the property?
  • Yes, on the exterior side of the house.
• Do you offer airport transfer services?
  • No, we do not provide transportation services.
• Is the house close to public transportation?
  • Yes, there’s a nearby bus stop on the TF-333 road – BUS 390 to and from Puerto de la Cruz Bus Station. However, we recommend renting a car for convenience and flexibility.

7.- Safety and Wellbeing:

• Does the house have smoke and carbon monoxide detectors?
  • We only use electric appliances indoors, so these detectors are not considered necessary.
• Is a first aid kit available?
  • Yes, we provide a basic first aid kit.
• Does the house have a pool?
  • No, we do not have a pool.