frequently asked questions
Resolve all your doubts
Tenerife’s gastronomy combines simplicity and authenticity. In its restaurants and eateries, you’ll find recipes that preserve the local essence: fresh products, local wines, and flavors that speak of the island. An invitation to enjoy food without haste, at the same relaxed pace that defines its landscape.
reservations
How Can I Make a Reservation?
You can click on the “Book” button and a page will appear showing the dates to choose from. Choose your check-in and check-out date on the calendar shown and the number of nights you have chosen will appear. Then click on SEARCH and availability will appear based on the number of people.
What Payment Methods are Accepted?
Once the query is made, you will receive an email with the following steps to follow. The payment of approximately 50% of the total reservation can be made by bank transfer or PayPal, as we are a small family business and do not have credit card payment available.
Is a Deposit Required for the Reservation?
To confirm the reservation, a payment of approximately 50% of the total amount must be made.
What is the Cancellation Policy?
Cancellations are free of charge up to 7 days before the date of the reservation. After this period, a corresponding charge may be applied according to the established conditions.
Do You Offer any Discounts for Long-Term Reservations or Large Groups?
We have offers for fortnightly or monthly stays, which will be offered in the SEARCH results, if you have chosen that number of nights.
The Accommodation
How many Bedrooms and Bathrooms Does the House Have?
Casa Grande has two bedrooms, one double and one with two beds, both on the upper floor together with a bathroom and on the ground floor we have a toilet with shower and washing machine
Casita del Jardín has a bedroom with a double bed and a bathroom at the entrance and a washing machine on the porch
What is the Maximum Capacity of the Rural House?
Casa Grande 4 adults
Casita del Jardín 2 adults (double bed 140×200)
Do the Rooms Have Private Bathrooms?
Yes, but not en suite
Are Sheets and Towels Included?
Yes, and for stays of more than a week, a complete change is offered per week.
Are Extra Beds or Cribs Available?
Folding travel cots and extra beds for children
Services and Amenities
Does the House Have a Fully Equipped Kitchen?
Casa Grande: Refrigerator, hob, oven, coffee makers of various types, water heater, microwave and the necessary kitchen utensils for cooking
Casita del Jardin: Refrigerator, hob, coffee makers of various types, water heater, microwave and the necessary kitchen utensils for cooking
Is Wi-Fi Available?
Yes, we have several internet connection systems, Router with wifi, Wifi Mesh and PLC Plugs
Does the House Have Air Conditioning or Heating?
Casa Grande in the living-dining room on the ground floor (Inverter type)
La casita del Jardin in the living room-kitchen (Inverter type)
Is Cleaning Service Included or Available for an Additional Cost?
no, we do not have cleaning service
Is Smoking Allowed in the House?
Only in the patios
Activities and Environment
What Activities Can be Done in the Surroundings?
We recommend visiting our link “EXPLORE THE ISLAND” where you will find:
Ponds, swimming pools and beaches: https://www.casalaganania.es/playas-charcos-piscinas-tenerife/
National and Rural Parks: https://www.casalaganania.es/parques-nacionales-rurales-tenerife/
Museums and places of interest: https://www.casalaganania.es/museos-lugares-historicos-tenerife/
Sustainable activities Whale watching and Activities in Nature: https://www.casalaganania.es/carta-sostenibilidad-tenerife/
Is there a Lake, River or Beach near the Rural House?
Playa del Socorro in Los Realejos (Special for surfing)
Playa del Rincón, La Orotava
Are Guided Tours or Excursions Organized?
We recommend companies adhering to the Tenerife Sustainability Charter: Sustainable activities Whale watching and Activities in Nature: https://www.casalaganania.es/carta-sostenibilidad-tenerife/
policies and rules
What are the Check-In and Check-Out Times?
Check in: between 11:00 and 20:00 by prior arrangement. Outside of these hours there may be a charge
Check out: Before 11:00. If there are no customer arrivals, it could be done later, by prior arrangement
Are Pets Allowed in the House?
No, we are very sorry
Are there Specific Rules about Noise or the Use of the Facilities?
Parties are not allowed nor excessive noise after 10:00 p.m.
What to Do in Case of Emergency?
Our telephone and if it is something serious call 112 and they will divert the emergency
Is the House Accessible for People with Reduced Mobility?
No, and we are sorry, there are several stairs
Transportation and Access
How Do You get to the Rural House from the Nearest Airport or Train Station?
From TFS: See route details at: https://goo.gl/maps/vKjc7vBjMEogjtjP9
From TFN: See route details at: https://goo.gl/maps/FrPLNB7pGsVhpsPN8
Is Parking Available on the Property?
Yes, on the outside side of the house.
Is Transportation Service Offered from/to the Airport?
We do not offer transportation service
Is the House Close to Public Transportation?
There is a stop, near the house on the TF-333 road – BUS 390 From and to the Guaguas Station of Puerto De la Cruz. Although for autonomy and speed, a rental vehicle is recommended
Transportation and Access
Does the House Have Smoke and Carbon Monoxide Detectors?
By using only electrical appliances inside the accommodations, we have not seen it necessary
Is a First Aid Kit Available?
Yes, a basic kit
Does the house have a swimming pool? If so, are there specific safety rules?
We do not have a swimming pool
